This privacy policy (the «Policy») forms an integral part of the terms and conditions and constitutes a binding agreement between the owner of the website (the «Website»), the service provider of the Website, and Betmatch. Betmatch (the «Bookmaker») and the individual who accesses and uses the Website (the «Player»).
The purpose of this Policy is to ensure the confidentiality and security of the Player’s personal data. The Bookmaker undertakes to collect, use and process the Player’s personal data in an open and transparent manner, in compliance with the relevant data protection legislation. The protection and confidentiality of Player’s data is the primary task of the Bookmaker, who takes all necessary technical and organizational measures to ensure the security of data processing.
Data collection and utilization
The Bookmaker may collect various personal data of the Player in order to establish and carry out the business relationship. This data includes, but is not limited to, the information necessary to register on the Website and to provide access to and ensure the quality of the services. In addition, in accordance with the requirements of anti-money laundering legislation, the Bookmaker may request additional information to verify the identity of the Player and the sources of origin of the funds.
1- Player information is collected for the following purposes:
- Create a player account and give him full access to all functions, including betting and games;
- Processing questions and comments through the support team and responding to them in a timely manner;
- Compliance with registration rules, such as age verification, and being informed about promotions and events.
2. the Operator also uses player information, including the transfer of data to partners and subcontractors who process it on our behalf, for the following purposes:
- Creating, operating and maintaining a player account;
- Providing the requested services and related purposes;
- verification of the reliability of information about the player, including the transfer of data to third parties (financial institutions, age verification and credit organizations);
- preparation of statistical data on the utilization of services;
- Providing customized marketing materials;
- sending periodic notices of service changes, technical updates and policies, including the Privacy Policy;
- Compliance with legal requirements and legal processes to protect the interests of sport or other competent authorities;
- Investigating suspicious, illegal or fraudulent activities related to services;
- reporting crimes or suspected crimes, including money laundering or fraud, and fulfillment of contractual obligations to the player.
3. the Operator does not send unsolicited commercial offers or advertisements of third parties.
4. Player name and/or region may be used for promotional purposes.
5. Records of phone calls to/from customer service are retained for training and security purposes.
6. In the event of a transfer or sale of a business, player information may be transferred to the new owners, including in cases of insolvency.
7. If the player wishes to stop processing his data for the above-mentioned purposes, he can contact the operator and appropriate measures will be taken.
8. Records of verification by video link shall be retained only for as long as necessary to achieve the specified purposes and to resolve possible disputes.
Players’ personal data is used by the Bookmaker for the purposes of managing the Player’s account, processing payments, providing customer support and improving the quality of services provided. The Bookmaker may also use the data to personalize offers and improve the user experience on the Website, which includes analyzing the Player’s behavior on the Website and providing relevant information.
The Bookmaker collects Players’ personal data in various ways, including information provided by the Player during registration, transaction and gaming activity data, as well as through the use of tracking technologies such as cookies, web beacons and analytical tools.
Data protection rights of the Player
The player has a number of rights in relation to the protection of his personal data:
First of all, the Player has the right to access his personal data collected and processed by the Bookmaker. This includes the ability to request a copy of all information that relates to his or her personal data and its use. The Player also has the right to have his personal data corrected in case of inaccuracies or outdated information. The Bookmaker undertakes to promptly update the provided data if the Player provides additional or corrected information.
Additionally, the Player may request the deletion of his personal data if it is no longer required for the purposes for which it was collected or if the processing of the data violates the law. The bookmaker is obliged to fulfill the request for deletion of personal data if there are no legitimate grounds for further processing. The player also has the right to request the restriction of the processing of his personal data if the accuracy of the data is disputed or the processing is unlawful. In such cases, the Bookmaker undertakes to restrict access to the data until the dispute is resolved or inaccuracies are corrected.
Conditions of storage, updating of information and termination of processing
The Bookmaker stores the Players’ personal data only for the period necessary to achieve the purposes set out in this Policy or in accordance with legal requirements. In case the need for data storage ceases or upon receipt of a corresponding request from the Player, the Bookmaker undertakes to delete or anonymize the personal data.
The Player may contact the Bookmaker at any time to update or correct his personal data. The Bookmaker also guarantees that the Player’s personal data will be regularly updated and checked for relevance in order to keep it true and accurate.
The termination of the processing of personal data may be carried out at the request of the Player if compliance with the purposes of the processing is no longer possible or lawful. In such a case, the Bookmaker will stop processing the Player’s personal data, except where applicable law provides for other grounds for processing.
